NetSupport Manager
- Netsupport
- Cyber Security
NetSupport Manager – Remote Control & Support Software
NetSupport Manager delivers cutting-edge remote access, PC support, and desktop management features—designed to make IT support seamless, secure, and highly efficient. With broad compatibility, it enables you to remotely manage and support PCs, servers, smartphones, tablets, Windows IoT devices, and even robots—from any desktop, laptop, or mobile device.
Bluechip Tech is the authorized distributor of NetSupport Manager in Saudi Arabia, bringing advanced remote control solutions to enterprises and institutions seeking reliable, flexible, and real-time IT support tools.
Fast & Flexible Connectivity
NetSupport Manager is optimized for fast performance across LAN, WAN, and internet environments. It supports TCP/IP and HTTP communication protocols, along with legacy IPX and NetBIOS compatibility for diverse network configurations.
Cross-Platform Support
Support a wide range of devices including Windows, Mac, legacy Linux systems, and Chrome OS desktops. From your PC, Mac, or iOS/Android mobile device, you can deliver seamless remote assistance anytime, anywhere.
Simultaneous Device Management
Go beyond one-to-one support. NetSupport Manager allows you to monitor and manage multiple devices simultaneously, with real-time screen thumbnails for quick visibility and control.
Comprehensive System Management
Access detailed hardware and software inventories, organize devices into structured groups, and execute tasks remotely with features like command prompt access, registry editing, and more—giving you full control over your IT environment.
NetSupport Manager Product Insights
Key Features of Netsupport MANAGER
Remote Control
- Effortlessly browse, locate, and connect to any system across your LAN, WAN, or even over the internet—no matter the network protocol or platform.
- View, share, or take full control of a remote screen, keyboard, and mouse, regardless of color depth or operating system.
- Initiate two-way chat sessions with selected users via text or full audio, supporting clear and efficient communication.
- Automatically group remote systems for easier management and quicker access.
- Utilize Geolocation features to identify and track the physical location of connected devices, enhancing support and security.
Monitoring
- Get a live thumbnail view of all connected client workstations simultaneously, allowing you to monitor activity across your network at a glance.
- Maintain constant visibility into target systems and quickly detect when support or intervention is needed.
- Instantly access key visual details such as operating system, network address, Wi-Fi signal strength, battery level, logged-in user, and device name for easy identification.
- For systems with multiple monitors, easily select and view any individual display for more focused monitoring.
File Transfer
- Efficiently manage files and system tasks across multiple devices with NetSupport Manager’s advanced remote tools.
- Perform File Distribution by copying files from one PC to multiple Client systems in a single action—targeting all connected devices, selected systems, or pre-defined groups.
- Open and edit files directly from the Client device at the Control workstation for seamless collaboration and support.
- Access remote inventory and system information to make informed decisions without disrupting the end user.
- Redirect the Client's print queue to the Control PC for easier document management.
Connectivity
- Support up to 6,000 simultaneous Client connections per Gateway
- Use Load Balancing Gateways for optimal performance and connection distribution
- Enforce user authentication, security keys, and full activity logging for complete control
- Ensure reliability with multi-gateway redundancy, eliminating single points of failure
Remote Working
No matter where your critical systems, servers, or users are located—or which platforms they use—NetSupport Manager’s award-winning remote control tools enable IT teams to resolve issues quickly across multiple sites and regions.
With NetSupport Manager, you can access your work PC remotely with full functionality, just like being at your desk—and setup takes just 5 minutes!
Security
- Centrally deploy and manage security settings from a single console
- Secure systems with password protection and configurable encryption (56-bit DES to 256-bit AES, plus SSL/TLS certificates)
- Require user acknowledgment for each incoming connection
- Customize Client log files to display only relevant information for compliance
- Record and replay remote control sessions for auditing and training
- Restrict access by user account, IP address, or HTTP rules
Robots and Windows IoT Devices
- Ideal for supporting remote systems in any location
- Manage and interact with multiple devices at once—not just one-to-one
- Connect securely via an on-premise Gateway without compromising control
- Access real-time hardware and software inventory for status updates
- Built-in support for four levels of encryption, ensuring data protection in sensitive environments
Training and Onboarding
NetSupport School, included free with NetSupport Manager, is a powerful and flexible solution for corporate training, onboarding, and interactive instruction—suitable for learners of all levels and environments.
It offers robust tools for collaborative teaching, real-time assessment, and group activities. Trainers can present content directly to trainees’ devices, guide sessions effectively, and foster engagement through interactive Q&A and feedback tools. Each participant also receives a session journal for future reference, ensuring better retention and continued learning beyond the training.
In addition to enhancing engagement, NetSupport School ensures trainers maintain full control over the learning environment. They can monitor trainee screens in real time, restrict access to specific applications or websites, and launch resources directly on devices to keep everyone focused. With features like surveys, quizzes, screen sharing, and feedback collection, it creates an interactive and controlled training experience that drives better outcomes for both employees and trainers.
Benefits of Netsupport MANAGER
Flexibility
NetSupport Manager offers multi-platform compatibility and flexible connectivity options, giving IT teams instant access to vital systems and users—regardless of location. This ensures quick response times to IT issues across multiple sites and regions.
Efficiency
Equipped with a robust suite of remote support tools, NetSupport Manager minimizes downtime and disruptions. Its efficient design enables faster problem resolution, helping organizations maintain peak productivity.
Security
As a fully secure on-premise solution, NetSupport Manager allows remote support through its dedicated Gateway. With PIN connect, user authentication, and up to four levels of encryption, it meets the stringent security requirements of military, financial, and government institutions worldwide.
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NetSupport DNA – IT Asset Management Solution
Discover how NetSupport Manager delivers secure, real-time remote access, efficient device management, and robust support capabilities for organizations of all sizes.